Refund / Cancellation Policy
Cancellation policyConsumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity.
Right of revocation:
You have the right to cancel this contract within thirty days without giving reasons. The revocation period is thirty days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise your right of withdrawal, you must
TADO GbR, Daniel Tabbech & Bastian Döring, Im Fuhlenbrock 123, 46242 Bottrop
Phone: +49 (0)201 433 907 69
inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract.
You may use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send this notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. We will use the same means of payment for the repayment as you used for the original transaction, unless expressly agreed otherwise with you; in no
In this case you will be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this contract. The time limit is met if you send the goods before the end of the period of fourteen days You bear the direct costs of returning the goods. You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functionality of the goods.
Please click here to download the form.